Consumer Awareness

Definition Consumer ken is making the consumer aw atomic number 18 of His/Her make ups. Consumer consciousness it a tell oneting term. It means thatconsumers n one and only(a) or ar aware ofproducts or redevelopments, its characteristics and the new(prenominal) marketing Ps (placeto defile, footing,and promotion). Usually commercials and ads increase consumer sentience, as wellas word of embouchure(a comment from someone you know rough a product or service). 1 Need we need it so we allow not be misled by producers,it explains if what webuy is worth toour money.. nd not defamatory to us and to environment . M whatsoever deal are ignorant oftheir rights to get cherish against the exploitation by somany others. So when thither is aforum for such make up of grievances there seems to beno such exploitation by many and becomes a rare one. So in order to get a clear pictureof the train of exploitation ofconsumers, the awareness is required.2. Role of producers proper lab eling, unspoilt information, wellness warnings, handling information, expiration date,etc. eep to requirements, norms, standards labelproducts consort requirements,providing true facts They withstand to produceand carry through the salutarys/services of right qualityat right price at right time at right placeat right quantity with right faceIf they are providing a service they should carry it out with collectible skill and care. They essential(prenominal)also make sure that any materials they provide as part of this service are fit for the purpose. It is also illegitimate for a supplier to cut off, or threaten to cut off, supply to areseller (wholesale or retail) because they have beendiscounting goods or advertisingdiscounts below prices dance bandby the supplier.Some of the common methods of exploitation are 1. Under weight and undermeasurements not measured or weighed correctly2. Substandard spiritdefective homeappliances and medicines beyond expirydate3. eminent pric escharging above the retail price4. DuplicateArticles sell fake items in the name of the original5. degradation and Impurityis doto get highprofits6. Lack of safetyDevicesabsence of underlyingsafe guards in appliances7. Artificial scarcenesshoarding and blackmarketing8. False and rudimentary Informationmisleading information on quality, durability,and safety. . Unsatisfactory after sales availhigh cost items equivalent electronics and carsrequire continuous and regular service. 10. Rough behavior and unjustifiable conditionsharassment in getting LPG tie-up ora telephone connection.. Factors do exploitation of Consumers. 1. Limited Informationproviding full and correct information will economic aid in thechoice2. Limited Supplieswhen goods and services are in short supply because price shootsup3. Limited Competition. single producer may manipulate the market in terms ofprice and stocks. 4. Low Literacy. analphabetism leads to exploitation.Hence Consumer Awareness isessenti al. Riseofconsumer Awareness Kautilya was one of the earliest to write inhis Arthashastra some the need for Consumerawareness and protection. With the growth of cloak-and-dagger sector there is a greater needfordiscipline and regulation of the market. Consumers must be aware of the sale and obtain of goods, the health and security aspects also. Ensuring the safety of nutriment itemssold in the market is essential these days. statutory measures for consumer safety and consumer awareness must be uniform, andtransparent in terms of prices, quality of goods, andstocks.Consumers must have thetools to combat malpractices and protect their rights. responsibilitys and Duties of Consumers As codified under the Indian Laws theConsumers have the following Rights 1. RighttoSafetytoprotect againsthazardous goods2. Rightto be informabout price,quality, purity3. Right to Choose plan of attack to a varietyof goods and services at competitive prices. 4. Right to be perceiveconsumers interest a nd welfaremust be taken care of5. Right to adjudicate Redressalprotection against unfair trade practicesand settlinggenuine grievances. 6. Right to Consumer Education. Kowledge about goodsand issues related toconsumers. Duties 1. Get a billfor every important secure and also theWarranty card2. Check the ISI mark orAgmark on the goods3. Formconsumer awareness groups4. Make a unsoundness on genuine grievances. 5. Consumers must know to practice their rights. Consumer protection Measure 1. Legislation concerning Consumer Rights. The Consumer egis Act 1986 provides for consumer disputes redressal at the press outand national level. With the facilitate of this law the agenciescan solve grievances in aspeedy, simpleand inexpensivemanner.A separate division ofconsumer affairs wasset up at the state andcentral government. Athree tier system of consumer courts at theNational, State and dominion levels were set up. These agencies have done good work byhandling lakhs of flakes. 2. P ublic Distribution frame .To protect the poor from price modernise and black marketing the government fare security tothe poor by provide essentials through the ration or middling price shops. 3. Standardisation of Products .These are done to assure thequality of products.The ISI stamp on goods is placedby theBureau of Indian standards. This caters to industrial and consumer goods. These goodscan betrusted to confirm to specialised standards. Agmark is meant for Agriculturalproducts. At the International level the International Organization for Standardization (ISO) locatedin geneva sets common standards. The FAO and WHO provide food standards. 4. profound formalities for filing a complaint .The complaint can be write on plain paper. The supporting documents like the warrantycard must beattached. A lawyer is not required. We can argue our case